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FREQUENT QUESTIONS

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When planning or about to embark on an adventure to Morocco, it is natural to have concerns or questions. At Chic Morocco, we are dedicated to enriching your experience even before you start your trip. Our website is designed to provide you with answers to the most common questions you might have as you explore, book, and organize your unique trip to Morocco.

However, if you are looking for a more personalized touch, we invite you to contact one of our expert consultants. They are available through the contact numbers at the bottom of this page and are more than happy to guide you through every step of your planning. At Chic Morocco, your journey begins with the first question you ask us.

FREQUENTLY ASKED QUESTIONS ABOUT OUR SERVICES

Chic Morocco specializes in private and tailor-made trips, which means that each experience is completely adapted to your preferences and needs. In addition, we offer a personalized approach and detailed attention to ensure that you have an unforgettable experience in Morocco.

At Chic Morocco, we excel in our ability to design unique and customized itineraries, our attention to detail and our focus on providing authentic and exclusive experiences in Morocco. In addition, our customer service and commitment to quality set us apart in the travel industry.At Chic Morocco we specialize in offering complete private and tailor-made tours, including transportation, tour guides, accommodations and customized activities. Due to our high demand and exclusive focus on our services, we are currently unable to offer separate services. We are committed to providing you with a comprehensive and personalized experience at every step of your trip in Morocco.

At Chic Morocco we specialize in offering complete private and tailor-made tours, including transportation, tour guides, accommodations and customized activities. Due to our high demand and exclusive focus on our services, we are currently unable to offer separate services. We are committed to providing you with a comprehensive and personalized experience at every step of your trip in Morocco.

At Chic Morocco we specialize in offering high quality incoming services from the moment you arrive in Morocco until your departure. We never work with international flights, as we are a receptive agency and we adapt to your arrival and departure days in Morocco. In addition, given the uniqueness and characteristics of the country, we do not usually organize internal flights, as many of Morocco’s charms are found in remote areas, small villages and natural landscapes that are best explored by private vehicle. However, we can provide you with the contact details of a reliable agency in Spain if you prefer them to manage your flights.

At Egypt Exclusive, our private and tailor-made travel packages generally include domestic flights within Egypt as part of the itinerary. However, international flights are not included in our services. Travelers are responsible for booking and managing their own international flights.

If you prefer not to arrange international flights on your own, we can recommend a Spanish travel agency that offers international flight services independently for our clients. They will be able to help you find the most convenient flights and provide booking assistance.

Remember that we are here to help you and answer any additional questions you may have about our services. Do not hesitate to contact us for more information.

Yes, at Chic Morocco we adapt to your preferred dates and duration to guarantee a convenient and personalized travel experience.

Absolutely, at Chic Morocco we specialize in creating flexible and customized itineraries. You can customize your activities and excursions according to your interests and preferences.

A private, tailor-made trip gives you the freedom to travel at your own pace, with a personalized itinerary and the exclusive attention of a dedicated guide. It also allows you to explore off-the-beaten-path destinations and immerse yourself in the local culture in a more authentic and profound way.

At Chic Morocco, the safety of our customers is our top priority. We work with reliable suppliers, carefully select destinations and activities, and are available 24 hours a day to provide assistance in case of emergency.

The visa process may vary depending on the client’s nationality. At Chic Morocco, we provide general information about the visa process on our website, and our travel consultants are available for any additional questions you may have. In matters related to visas, we strongly recommend that you contact the nearest Moroccan consulate or embassy to your place of residence in case you need a visa.

In our travel proposals, we will clearly indicate which services are included and excluded from the program in question, since being private tours, customizations are infinite. Generally, our private tours include pick-up at the airport and transfer to the airport as long as this is done during the tour. It is important to note that the driver will always be outside the airport. That is, if you arrive or leave on a different date than the contracted tour, these services will not be included. A Chic Morocco representative will be waiting for you at the airport upon your arrival, ready to welcome you and accompany you to your accommodation or start your adventure in Morocco as previously arranged.

At Chic Morocco we carefully select a variety of accommodations ranging from luxury hotels to charming traditional riads and desert campsites, ensuring a unique and comfortable experience during your stay in Morocco.

At Chic Morocco, we offer guided tours with an official guide in the most monumental cities, such as Fez or Marrakech, as they require a detailed and exhaustive explanation to know their best kept secrets. In addition, there is the possibility of adding guided tours in cities such as Tetouan, Chaouen, Volubilis or others, according to your preferences. In our travel programs, we will clearly indicate which tours are included, although you will always have the option to request additional tours as an extra. Our expert guides will provide you with an enriching and memorable experience, immersing you in the history, culture and beauty of each destination you explore in Morocco.

At Chic Morocco, we offer private tours with driver in English to guarantee a comfortable and personalized experience. Our vehicles are modern and comfortable, equipped with air conditioning for your comfort during the whole trip. We have a variety of transportation options, ranging from VAN and 4×4 vehicles to minibuses and buses, adapting to the size of the group traveling privately. In this way, we ensure that your transportation is safe, convenient and suitable for your specific needs during your adventure in Morocco.

Once our consultants have sent you the route and quote and you wish to formalize the reservation, you must make a deposit of 25% of the total cost of the tour. This deposit can be made by credit card or bank transfer. The remaining balance is to be paid directly in Morocco on the first day of the tour, either by cash, credit card or bank transfer. For specific details on the booking process, we invite you to visit the “How to book” section of our website: How to book at Chic Morocco

  • At Chic Morocco, we understand that unforeseen events may arise that affect your travel plans. Therefore, we have established clear and fair cancellation policies to protect both our clients and our agency. In case you wish to cancel the requested or contracted services, you are entitled to a refund of the amounts paid up to that moment. However, it is important to bear in mind the following aspects:
  1. You must compensate Chic Morocco for the cumulative items, which include management fees (€100) and cancellation fees for your own and/or third party services, if any.

  2. A penalty will be applied depending on the time of cancellation:

    • 25% of the total cost of the trip if cancellation occurs more than seven days but less than fifteen days prior to the start date of the trip.
    • 50% between days 3 and 7 prior to the start of the trip.
    • 75% within forty eight hours prior to departure.
  3. In case of no-show at the scheduled departure time, you will not be entitled to any refund of the amount paid.

  4. However, in cases of force majeure, the customer will be exempted from liability and the amounts paid will be refunded.

It is important to note that any cancellation by the customer is effective from the moment the customer’s desire to cancel becomes known to Chic Morocco. In addition, failure to show up at departure implies the loss of the right to a refund of the amounts paid and the obligation to pay the outstanding amounts, unless the failure to show up is due to force majeure, in which case the amounts paid will be refunded. For detailed information on our cancellation policies, please refer to the general terms and conditions section of our website.

In addition, at Chic Morocco we always recommend taking out travel insurance, which we can arrange for you if you wish. This insurance can include the option of cancellation, which would cover you in case of a possible cancellation of the tour if the reason meets the insurance conditions. This insurance may even cover your flights if you have booked them, even on your own, as long as certain deadlines are met, for example, within 7 days of booking the tour and the insurance. Taking out travel insurance with the cancellation option provides additional peace of mind in case of any unforeseen event that may arise before or during your trip.

Yes, Chic Morocco is a registered trademark belonging to the travel agency Mandala Tours S.L., a Retail / Wholesale and incoming agency based in Granada. We have the license number C.I.AN-187782-3. In our agency, we comply with all current regulations and we have extensive experience in the sector. Our leading trademarks in the private and tailor-made travel market are the result of our team’s tireless effort and dedication, which has earned us a great reputation in the travel industry.

Yes, at Chic Morocco we always offer additional travel insurance for our clients. This insurance can be contracted directly with us or on your own account. We offer different optional coverages, including cancellation coverage, which gives you protection in case you have to cancel your trip due to unforeseen circumstances. Our advisors will be happy to provide you with more information and help you choose the insurance that best suits your needs.

  • We are pleased to inform you that all prices of our tours and circuits are expressed in Euros (€), since our company is based in Spain and, consequently, our accounting is done in this currency.

For those clients who reside outside the Eurozone and handle a different currency, they can obtain the value of our services in their own currency by using an online converter such as https://www.xe.com/. This site provides up-to-date data on exchange rates, but we remind you that these values may fluctuate constantly due to the dynamics of the foreign exchange market.

Regarding the payment process, if your currency is not the Euro, you have the option to proceed with the payment by credit or debit card, as well as to make a bank transfer. In both cases, you only need to indicate the amount in Euros of the tour you wish to purchase.

If you opt for bank transfer, please note that our account is in Euros. When you make the transfer, your bank will perform an internal conversion and we will receive the balance in euros, while you will be debited the equivalent in your currency. Please note that bank transfer fees are to be borne by you.

If you choose to pay by card, both when depositing the reservation and when making the remaining payment, you must add the card payment commissions, which at this moment are: 1.4% for cards issued outside Europe and 0.30% for Spanish cards and 0.80% for European (non-Spanish) cards.

This currency conversion process is a seamless service for you, with your bank taking care of converting and charging the equivalent amount in your own currency, ensuring as convenient and easy a shopping experience as possible.

We appreciate your understanding and are proud to offer this flexibility in the payment process. If you have any additional questions or need assistance, our consultants will be happy to help you. Do not hesitate to contact us.

FREQUENTLY ASKED QUESTIONS ABOUT MOROCCO

Morocco is located in northwest Africa. It is bordered to the north by the Mediterranean Sea, to the west by the Atlantic Ocean, to the east by Algeria, and to the south by Western Sahara.

The capital of Morocco is Rabat.

Two main official languages are spoken in Morocco: Arabic and Amazigh (Berber). French is also widely used as a language of education, business and communication.

The official currency in Morocco is the Moroccan Dirham (MAD).

Requirements vary according to the nationality of the visitor, but generally a valid passport with at least 6 months validity is required. Some countries require a visa. It is advisable to consult the nearest Moroccan embassy or consulate for updated information.

The best time to visit Morocco is during spring (March to May) and autumn (September to November), when the climate is milder.

Some of the typical dishes include couscous, tajine, pastilla, and harira. Moroccan cuisine is known for its use of spices and herbs.

Marrakech, with its famous Jemaa el-Fnaa square; Fez, known for its medieval medina; the blue city of Chefchaouen; and the Sahara desert are some of the most visited places.

Morocco is generally safe for tourists, but as in any destination, caution is advised, especially in crowded areas and at night.

Morocco is a constitutional monarchy with a parliamentary system.

Islam is the predominant religion in Morocco, and the majority of Moroccans are Sunni Muslims.

Moroccan handicrafts include ceramics, Berber jewelry, carpets, leather goods, and metal lamps.

Activities include camel rides, quad biking, buggy rides, camping under the stars, and visiting nomadic communities among other things.

Moroccan architecture reflects Arab, Berber, Andalusian and colonial influences, with intricate mosaics, central courtyards and Islamic decorative elements.

Tourism is one of the pillars of the Moroccan economy, attracting visitors for its rich culture, history and natural landscapes.

Traditions such as mint tea, Arab baths (hammams), Moroccan weddings, and festivals such as the Gnawa music festival are unique aspects of Moroccan culture.

Yes, bargaining is a common practice in local markets and stores in Egypt. It is part of the culture and buyers are expected to negotiate the price. It is important to bargain in a friendly manner.

Yes, Nile cruises are a popular and safe way to explore Egypt’s treasures. Cruise ships usually have safety measures and amenities on board. However, it is important to choose a reliable cruise company and follow the safety guidelines provided during the trip.

It is advisable to carry a basic travel kit that includes medicines for headaches, stomach upset, fever and colds. In addition, it is recommended to bring insect repellent, sunscreen, medication for motion sickness (if you are prone to it), bandages and painkillers. Remember to check with your doctor before your trip and bring any specific medications you may need.

Yes, Egypt is generally safe for women traveling alone. However, it is important to take common safety precautions, such as avoiding walking alone in unfamiliar areas at night and keeping your valuables safe. It is also advisable to dress respectfully and be attentive to local customs and traditions.

It is advisable to contract an internet and telephone service during your stay in Egypt in order to stay connected and have access to the information you may need. You can choose to obtain a local SIM card for your unlocked phone or use wifi services available in hotels and tourist establishments. This will allow you to communicate, access maps and get updated information during your trip.

Travel so you can return home with new eyes and strange hearts.

Inspired by Rumi

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